Here are some of our most asked questions.
1.For seasonal contracts do I need to schedule an appointment?
NO! For seasonal clients you do not need to schedule appointments. We have you on schedule, and upon 3 inches of snowfall we begin service to our properties.
2.How many times do we come out to a property?
We come out to a property once. We try to wait for as much snow accumulation and then we service our properties. We are also aware of icing and we attempt to service long before icing occurs.
3.Do clients need to be present?
No! Clients do not need to be present.
4.Are driveways included in seasonal packages?
Driveways are not included, but for an additional cost can be added to the package.
5.I saw something regarding overtime charges. Do seasonal clients get charged for overtime?
No! Seasonal clients are not charged for overtime. Overtime only applies to increase in snow indexes and call-in clients.
6.How long does it take for a technician to come out?
Depending on where you are in consideration to our route. It can take anywhere from 1 to 4 hours for us to service you. This applies to not only seasonal, but also call-in clients as well. However in the case of a blizzard, that time fluctuates to as much as 12 to 24 hours, depending on the severity of the weather. The minute we are able to service you, we will!
7.Do we service entire streets and work with neighborhood associations?
Yes we do! We work with neighborhood associations to service entire block communities. Estimates would be based on site inspections, and invoice submission.
8.Do we technically remove snow from properties, and can we?
No! We do not technically remove snow from properties. We aim to completely clear snow from the sidewalk abutting your property and in blizzard conditions we focus solely on clearing snow for entrance and exit only purposes.
Yes we can contract to remove snow from your property (commercial residence only). Inquiry as to the cost associated with doing so is needed.
9.Do we clear ice?
We do not clear ice, and in most cases we attempt to reach your property before icing occurs. In the event we reach your property and icing has occurred on our service route. We will clear the property.
10.Do we pre-treat for snow events?
No! We do not pre-treat properties. We do salt upon completion of snow clearing?
11.Are we insured?
Yes we are insured. Simply ask us for a certificate of insurance, and one will be provided to you.
12.How long do seasonal contracts last?
Seasonal contracts last for the months of November 1st to April 30th.
13.Do we offer senior discounts?
Yes we do! We offer a 10% senior discount to all persons contracting with us over the age of 65.
14.Do we pro-rate if you contract with us after the season has begun?
No! We do not pro-rate if you contract after the season has begun. Our rates are based on an average seasonal snowfall, and not days.
15.Do we accept checks?
Unfortunately, we do not accept checks and payment for all service is due up
16.Can we sign other company contracts given to us?
We cannot sign second party contracts. If there is something specific require, please speak to your dispatch manager.
17.What are per-events and how do they work?
Per-events are an alternative to signing up for entire seasonal service. Per-events are pre-paid service events. They are not seasonal and once they are completed the provided company will be re-invoiced to reestablish snow service. Per-events come as two events per order and also expire once every season is over, regardless of whether there are any events remaining.
18.When are per-events invoiced?
Per-events are invoiced upon the completion of the first event. Once your first event is serviced, NYRSR will send out an invoice to you. You are not required to pay on the invoice until both events are completed. However, you won’t be serviced until payment is received. NYRSR does not invoice upon completion of services.
19.What happens if the season ends and I still have remaining events?
Per-events come as two events per order, and also expire once every season is over, regardless of whether there are any events remaining. There is no rollover of service events from one season to the next.
20.Do we provide before and after pictures for properties serviced.
We take before and after pictures for all our jobs. However, we only send per request for residential properties. On commercial Per-Event contracts we send before and after pictures every time the property is serviced.