1. Full Refund within 7 days during off-season: Customers are eligible for a full refund of their payment if they request it within 7 days of purchasing the snow removal service, but only during the off-season period. The off-season is defined as March 21st  to October 31st.
2. NO Refund during snow season: Once the snow season begins, which is defined as November 1st - March 20th, no refunds will be provided for the snow removal service. This means that if a customer purchases the service during the snow season and later decides to cancel or request a refund, they will not be eligible for one.
3. NO Refund on discounted or campaign promotions: If the customer avails themselves of any discounted or campaign promotions while purchasing the snow removal service, no refunds will be provided. This means that if a customer purchases the service at a discounted price or as part of a promotional offer, they cannot request a refund for that specific purchase.

It's important to note that the above policy applies specifically to New York Residential Snow Removal and their website NYRSR.com. Customers are advised to review and understand the refund policy before making a purchase, as it outlines the circumstances under which refunds are granted and the time frames within which such requests must be made.